SHUBHA VAKULABHARANAM. Optimizing Insurance Claims Workflow with AI-Driven Process Mining Techniques . European Journal of Quantum Computing and Intelligent Agents, London, U.K., v. 4, p. 217–257, 2020. Disponível em: https://ejqcia.org/index.php/publication/article/view/38.. Acesso em: 11 jun. 2026.