Agentic OpsBot for 24/7 Production-Support Ticket Resolution
Keywords:
OpsBot, LLMs, telemetry, incident triage, log analysis, autonomous remediation, ticket resolution, after-hours supportAbstract
The objective of this paper is to automate production-support system Agentic OpsBot handles corporate IT help questions using LLMs, system telemetry, and log analytics which describes its performance. Using scripts and contextual awareness, OpsBot solves 60% of after-hours production difficulties which includes problem identification, solution, and implementation are emphasised.
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